Shipping policy
Shipping Policy
1. Order Processing Times
Timeframe: All orders are processed within 2-3 business days (Monday–Friday). Orders are not processed or shipped on weekends or public holidays.
Pre-orders & Custom Items: For handmade or pre-order garments, please allow an additional 5-7 business days for production. This will be specified on the product page.
Delays: If we experience a high volume of orders or unexpected delays, we will contact you via email.
2. Shipping Rates & Delivery EstimatesShipping charges for your order will be calculated and displayed at checkout.
3. Shipment Confirmation & Order TrackingYou will receive a Shipment Confirmation email containing your tracking number once your order has shipped. Please allow 24-48 hours for the tracking information to become active.
4. Customs, Duties & Taxes
Parallel Streetwear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, VAT, etc.)
Parallel Streetwear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, VAT, etc.)
5. Damages & Lost Packages
Parallel Streetwear is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to raise a complaint. Save all packaging materials and damaged goods before filing a claim. Please contact us if you need help navigating this process.
Parallel Streetwear is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to raise a complaint. Save all packaging materials and damaged goods before filing a claim. Please contact us if you need help navigating this process.
6. Returns & Exchanges
We want you to love your new clothing! If it’s the wrong fit, we accept returns/exchanges within 14 days of purchase. Please read our full Returns Policy for eligibility and instructions.
We want you to love your new clothing! If it’s the wrong fit, we accept returns/exchanges within 14 days of purchase. Please read our full Returns Policy for eligibility and instructions.